Hotel Customer Service Training, Reservations Training and Hotel Front Desk Training. Our goal is to motivate your employees to deliver legendary customer service to your guests by teaching your hotel's front desk and reservations departments to ask the right questions, sell the value of your hotel and to ask for the reservation. Once uncovered, your staff will be in a better position to sell the value of your hotel - focusing only on what is important to that caller. Finally, we will teach your staff to think like hotel sales people and ask for the business. The results will be increased reservations, higher rates and better customer service. More than customer service training, we turn your agents into hotel sales people.
- Hotel Front Desk Check In Training. Recommended steps to use incorporate this training in your hotel. Front Office (Reservation & Walk-in Guest) - Duration.
- Te permite tomar reservas, efectuar el Check-In, el Check-Out, la facturaci
- TSA Solutions revenue-shares with most of our hotel partners and in many. Our Front Desk Upselling program starts with an.
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At the end of our first day of training, your front desk and reservations agents have the confidence to quote the rates your property deserves. Through our engaging training process, Guest Service Representatives realize that by asking for higher rates after selling the value of your hotel, AND asking for the reservation, they can convert more inquiry calls into reservations. Your agents will feel more like hotel sales people than order takers.
What would that mean for your bottom line? Would your ADR increase if instead of offering discounts firsts, your agents explained the benefits of staying at your hotel?
Through a variety of techniques, including role- playing, employees will learn when, how and why to: Establish customer rapport. Identify customer needs. Build value before quoting rates. Ask for a commitment. That's why Signature Worldwide's program continues long after our trainer leaves your hotel. Immediately after training, our coaches begin making calls to your customer service agents allowing them to practice their new skills.
Once a comfort level is established, Signature Worldwide begins making telephone mystery shopping calls. A few months later, our trainer returns to your hotel to reinforce skills learned and raise your staff to the next level in hotel sales and customer service delivery. We make it easy for you to manage the process because we make the results available online.
You can see and hear how your front desk and reservations employees are interacting with your potential guests. We have found this ongoing program to be the most effective at helping your hotel to continually increase bookings at a higher rate. Our clients typically increase conversion rates by at least one reservation per day. How would this impact your sales? To illustrate, consider the following formula based on just one agent, per shift, securing one additional reservation per day, per property. New Training Resources Now Available. We have recently added a resource portal to our website to provide additional training resources for our Transient Edge clients.
Some of the resources we provide are: Training Moments - a one page training tip - perfect to use at department meetings. Coaching Videos & Podcasts - answering some questions in more detail about how to work with some challenging customer situations. Leadership Training Web Sessions Calendar - you'll always know when we are offering a leadership session online - free to our Transient Edge customers. Easy access to Online Learning and Reporting.